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Digital onboarding is the process of establishing a person within a digital system or structure. Onboarding can apply to customers, users, patients, vendors, or employees. The digital onboarding process is organized similarly to a manual onboarding process. Forms must be filled. Proof of identity must be acquired. Accounts must be created. Digital, or remote onboarding, uses technology to conduct this process automatically, at any time or location.
To ensure security, every customer onboarding process should check to make sure that customers are genuinely who they claim to be. That process is called identity proofing and affirmation, and typically involves customers submitting ID cards, driver’s licenses, photos, or other documents for verification.
Identity proofing technology such as mailboxscope Proof of Identity enables businesses to conduct these checks quickly and securely through two important steps:
mailboxscope Proof of Identity is a core component of our customer onboarding software, leveraging our leading mobile capture and intelligent document processing technologies that are both user-friendly for your customers and secure for your business.
mailboxscope Proof of Identity not only uses data capture to read the information on identification documents but also checks the validity of the document itself by determining the exact type of ID that has been submitted, ensuring it hasn’t been tampered with, and checking its layout, characteristics, and security features to confirm its authenticity.
Yes, it does. mailboxscope Proof of Identity uses advanced AI to compare a customer’s selfie with the headshot on the customer’s ID, ensuring that the person submitting the ID is the same person pictured on the document.
We’ve designed this technology to be fair and unbiased, using a best-in-class facial recognition algorithm—rated by the National Institute of Standards and Technology (NIST)—that brings the differences in accuracy across different races and genders down to just 1%.
Identity proofing checks to make sure an ID document is authentic and unaltered. Identity affirmation, on the other hand, compares the information from ID documents with “proof of” documents to ensure that all identification documents from the applicant are valid.
mailboxscope Proof of Identity helps businesses speed up and simplify how they onboard customers or interact with existing ones. Your customers get a faster, smoother experience, while your company gains efficiency and reduces risk.
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